Privacy Policy

Privacy Policy of Narvigo.com

Last Updated: October 27, 2024

This Privacy Policy outlines how Narvigo.com, operated by SCANDIVOGUE LTD (“Narvigo,” “we,” “us,” and/or “our”), collects, uses, discloses, and protects your personal information when you access our website and engage with our services (collectively, the “Services”). We are committed to safeguarding your privacy in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect various types of personal data to provide and improve our Services. The categories of data collected include:

1.1 Personal Information

• Identification Details: Your name, email address, phone number, and address.
• Account Credentials: Your username and password for accessing your user account on our site.

1.2 Order Information

• Information related to purchases made through our site, including payment details (processed securely by our payment partner), delivery address, and order history for all products.

1.3 Interaction Data

• Records of communication, including email correspondence, chat transcripts, and customer service call logs.

1.4 Usage Data

• Automatically collected information through cookies, web beacons, and other tracking technologies, including:
• Cookies and Tracking Technologies: Information about how you use our site, such as pages visited, time spent, and links clicked.
• Device Information: Your IP address, browser type, operating system, and other device identifiers.
• Referral URLs: URLs that refer visitors to our website.

1.5 Marketing Data

• Information collected from your participation in surveys, promotions, or contests to analyze engagement and preferences.

2. How We Use Your Information

We may use your personal data for various purposes, including:

• Order Fulfillment: Processing orders for all products, managing payments, shipping items, and providing updates on order status.
• Account Management: Creating and maintaining your account with your preferences and settings.
• Customer Support: Responding to inquiries and resolving issues to enhance your customer experience.
• Personalization: Providing personalized recommendations based on your preferences and browsing behavior.
• Marketing Communications: Sending newsletters, promotional offers, and information about new products or services with your consent.
• Market Research: Gathering feedback and analyzing trends to improve our services.
• Legal Compliance: Complying with laws, regulations, and legal requests to protect the rights and safety of our company and users.

3. Information Sharing

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

3.1 Third-Party Service Providers

We may disclose your data to trusted service providers, including:

• Payment Processors: For secure payment management.
• Logistics Partners: To facilitate delivery of products.
• Marketing Platforms: For email marketing services.
• Customer Service Tools: For managing interactions and support.

3.2 Advertising and Analytics

We may share anonymized data with analytics partners to understand user behavior and improve advertising effectiveness. We use tools such as Google Analytics to monitor and analyze traffic.

3.3 Legal Obligations

We may disclose your information if required by law, in response to legal processes, or to protect our rights or the rights of others.

4. Your Rights and Choices

You have certain rights regarding your personal data, including:

• Right to Access: Request confirmation and access to your personal data.
• Right to Rectification: Request the correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: Request limitation of your data processing under certain conditions.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used format.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.

5. Data Security

We employ various security measures to protect your personal data from unauthorized access and misuse, including:

• Data Encryption: Using Transport Layer Security (TLS) to encrypt data transmitted between your browser and our servers.
• Access Controls: Limiting access to personal data to authorized personnel and trusted third-party service providers.
• Regular Audits: Conducting reviews and audits of our data practices to ensure compliance.
• Incident Response Plan: Having a robust plan in place to address potential data breaches.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Factors affecting retention periods include:

• The duration of our ongoing relationship with you and the services we provide.
• Any legal obligations that require us to retain your data.

Requests for deletion or modification of your data will be processed within 24 to 48 hours. When your personal data is no longer needed, we will securely delete or anonymize it to protect your privacy.

7. Data Transfers

In the course of our operations, your personal data may be transferred to and stored in countries outside the United Kingdom or the European Economic Area (EEA). If we do transfer your personal data internationally, we take all necessary steps to ensure that appropriate safeguards are in place, including:

• Ensuring that the recipient country provides adequate data protection.
• Utilizing standard contractual clauses approved by the European Commission to govern the transfer.

8. Children’s Privacy

Our Services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be indicated by updating the effective date at the top of this document. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: contact@modish-vogue.com
• Phone: +44 7457 409312
• Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FH

11. Complaints and Notification

If you believe that your rights regarding your personal data have been violated, you have the right to file a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). For more information on how to submit a complaint, please visit the ICO website.e retain your personal data only