Customer Help
Our friendly support team is always available to assist you
Orders and Shipping
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), Klarna, Apple Pay, Google Pay, and Sofort.
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to check the status of your shipment on the shipping carrier’s website. Please allow up to 48 hours for the tracking information to be updated.
We are pleased to offer shipping to all countries worldwide. Delivery typically takes 9 to 15 business days, depending on your location and customs processing.
If you need to make changes to your order, please contact us at support@modish-vogue.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.
If your order arrives damaged, please contact us immediately at support@modish-vogue.com, including your order number and photos of the item’s condition. We will resolve the issue promptly.
Yes, we offer shipping to all countries worldwide, with delivery times varying based on location.
We partner with reliable shipping carriers to ensure timely and safe delivery of your orders. The specific carrier for your order will be indicated in your shipping confirmation email.
If you have not received your order within 19 days of receiving your shipping confirmation email, please contact us at support@modish-vogue.com with your name and order number, and we will help you investigate the issue.
Shipping costs are calculated based on the weight of the items ordered and the delivery location. You can view the shipping costs during the checkout process.
Yes! You may return items within 30 days of receiving your order, provided they are unused and in their original condition. Please refer to our Refund & Return Policy for more details.
Returns and Refunds
You may return items within 30 days of receiving your order, as long as they are unused and in their original condition with all packaging intact.
To initiate a return or exchange, please contact us at support@modish-vogue.com with your order number and details about the product(s) you wish to return or exchange. Our customer service team will guide you through the process.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return is confirmed.
Once we receive your returned item, please allow 4-10 business days for your refund to be processed back to your original payment method. The time it takes for the refund to appear on your statement may vary based on your financial institution.
If your item arrives damaged or if you received the wrong product, please contact us immediately at support@modish-vogue.com. Include your order number and photos of the item’s condition, and we will work to resolve the issue promptly, either through a refund or replacement.
Discounted or sale items are subject to our return policy unless otherwise specified at the time of purchase. Please check the product details for any specific conditions related to returns.
To return an item:
- Securely pack the product in its original packaging.
- Affix the return shipping label to the package.
- Use the address provided for returns and affix the appropriate amount of postage.
- Ship the package from your nearest post office or shipping company.
Yes, once your return is processed, you will receive a confirmation email notifying you of your refund or exchange, along with any relevant details.
If you change your mind about your purchase, you can return the item within 30 days of receiving it, provided it is in its original condition and packaging.
Yes, upon request, we can issue store credit for returned items if you prefer that option instead of a direct refund.
- Securely pack the rug in a box.
- Affix the shipping label flat to the address side of the package, covering any previous shipping addresses.
- Use the address provided for returns and affix the correct amount of postage.
- Ship the package from your nearest post office or shipping company of your choice.
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