Frequently asked Questions
Civetta is a premier online fashion destination offering a curated selection of timeless and sophisticated pieces. From elegant wardrobe staples to statement accessories, our collections are designed to empower and inspire. At Civetta, we celebrate individuality and aim to bring timeless Italian craftsmanship to everyone, everywhere.
At Narvigo.com, we accept a variety of payment methods to make your shopping experience easy and convenient. For customers in Norway, Finland, the United States, Sweden, Denmark, France, Canada, Australia, the United Kingdom and Belgium, we accept:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Klarna: Pay later or split your purchase into manageable payments.
- iDEAL: A convenient payment method for our customers in the Netherlands.
- Sofort: A popular payment option for customers in several European countries.
- Apple Pay: Fast, secure payments using your Apple devices.
- Google Pay: Simple and quick payment through your Google account.
- Bancontact: A popular payment method in Belgium, allowing customers to pay directly from their bank accounts.
- Sezzle: A flexible payment option that allows you to split your purchase into smaller payments.
For additional payment options specific to your region, please check the payment section during checkout. We are committed to providing a secure and seamless payment experience for all our customers
Yes, we are pleased to offer shipping to all countries worldwide. Please note that delivery times may vary based on location, typically ranging from 9 to 15 business days.
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to check the status of your shipment on the shipping carrier’s website. Please allow up to 48 hours for tracking information to update.
You may return items within 30 days of receiving your order, as long as they are unused and in their original condition. Please see our full refund and return policy for more details.
To initiate a return, please contact us at contact@modish-vogue.com with your order number and details about the product(s) you wish to return. Our customer service team will provide instructions to assist you in the process.
Once we receive your returned item, please allow 4-10 business days for your refund to be processed back to your original payment method.
If your item arrives damaged or if you receive the wrong product, please contact us immediately at contact@modish-vogue.com , including your order number and photos of the item’s condition. We will resolve the issue promptly and ensure you receive the correct product or a refund.
If you need to modify your order, please contact us as soon as possible. If your order hasn’t been processed yet, we will do our best to accommodate your request.
Yes, once your return is processed, you will receive a confirmation email notifying you of your refund or exchange, along with any relevant details.